MAW’s internal activities are quality-oriented, to achieve the highest customer satisfaction. In view of the constantly evolving market and the need to meet new service requests, the Company implements systems for measuring and monitoring its internal processes in order to improve them and make them more efficient and effective.
In this general context, MAW’s Management intends to:
A- Keep constantly up to date with suggestions, comments or communications from its clients, including sales data, in order to plan strategies aimed at maintaining its current market position and increasing its customer base.
B- Improve relationships with clients by optimising the support service schedule and monitoring the work progress status for each product through an IT system, to create a mutually beneficial structure.
C- Guarantee to all involved parties the compliance with the existing laws and legislation;
D- Make hardware/software tools and instruments available, in order to obtain the highest results in performance, efficacy, efficiency and optimisation of the management of business processes.
E- Analyse all return data on processes and customer complaints, in order to implement improvement actions.
F- Implement and improve a management system in compliance with UNI EN ISO 9001 with a specific focus on evaluating these aspects, and show any findings in internal documents.
G- Assess risks and opportunities of each process in order to implement improvement action, if necessary.
H- Control the skills of each member of the personnel and provide them with adequate training, in order to guarantee a level of awareness and preparation in line with customer and market needs.
I- Strengthen and improve partnership relations with all suppliers in order to create a mutually beneficial collaboration network.
The Management is willing to invest in human and financial resources to achieve the above mentioned aims.
Vinovo, 1 February 2022